Who We Are and Scope of This Policy
Sky Casino operates as an online gaming platform that offers account-based access to digital entertainment services. In this policy, “Sky Casino”, “we”, “our”, and “us” refer to the operator responsible for the handling of personal data on the website, mobile-access environment, and connected communication channels.
This policy applies to several groups of users: casual website visitors, registered players, and users accessing services on mobile devices, including payment-related mobile flows where available. It also covers promotional pages, account pages, selected landing pages, and email communications sent by or on behalf of Sky Casino. Users who register to explore new customer offers are covered by the same rules.
This page should be read together with our general Terms and Conditions and any relevant bonus rules. We also maintain separate responsible gaming information for users who want details on safer play and account controls.
Types of Personal Data We Collect
When we refer to personal data, we mean information that can identify you directly or indirectly, or that can reasonably be linked to your account or device. We collect only data that is needed to provide services, maintain account security, meet legal obligations, and improve the user experience. This follows a data minimisation approach.
Main categories of data may include:
- Identification data, such as your name, date of birth, and similar registration details
- Contact data, such as email address, mobile number, and postal address
- Account and gameplay-related data, such as username, preferences, account activity, and basic transaction history
- Technical data, such as IP address, browser type, operating system, device identifiers, and approximate location
- Communication data, such as support requests, feedback, and contact history
- Marketing preference data, including email, SMS, or notification consent settings
We do not intentionally request or rely on sensitive categories of personal data that are not required for our services. If such information is provided accidentally, it is not used for unrelated purposes. Our goal is to process only what is necessary for a secure online gaming experience and lawful account administration.
How We Collect Your Data
We collect data in several ways depending on how you interact with Sky Casino. Some information is provided directly by you when you create an account, complete forms, contact support, or respond to compliance or verification checks. Other information is collected automatically when you browse pages, log in, use account features, or move between desktop and mobile sessions.
We may also gather limited data from communications, such as whether a service email was delivered or whether a user interacted with a message, where this is relevant to service management or consent-based campaigns. In some cases, age-related checks or account restrictions may be applied to confirm that users meet the legal access requirements in their jurisdiction.
We do not knowingly collect data from children or market our services to them. If we become aware that data was submitted by a minor, we take steps to restrict the account and review deletion where appropriate.
Main sources of personal data
| Source | Examples | Why we collect it |
|---|---|---|
| Registration form | Name, date of birth, email, phone | To create and manage your account |
| Website usage (cookies/logs) | IP address, browser type, page visits | To operate, secure, and improve the site |
| Customer support | Messages, account queries, complaint details | To respond to requests and solve issues |
| Marketing communications | Email opens, link clicks, subscription status | To manage consent-based campaigns |
| Other interactions | Promo forms, surveys, event participation | To process participation and improve services |
Legal Basis and Purposes of Processing
We process personal data for clear operational and legal reasons that align with European privacy standards. In many cases, processing is necessary to perform our contract with you, such as creating your account, allowing access to services, handling basic account administration, and processing deposits or withdrawals through relevant providers.
Some processing is required to comply with legal obligations, including identity checks, anti-fraud reviews, account monitoring, and duties linked to safer use controls. We may also rely on legitimate interests where the processing is proportionate and does not override your rights, for example to maintain platform security, detect misuse, improve site performance, and review how users interact with our services.
Where required, we ask for consent. This typically applies to non-essential cookies, selected analytics tools, and marketing communications such as promotional email or SMS. Consent can usually be withdrawn at any time without affecting earlier lawful processing.
Typical purposes include account verification, service notifications, security monitoring, consent-based promotions, and internal analytics used to improve the platform and user journey.
Purposes and legal grounds
| Purpose of processing | Typical data used | Legal basis |
|---|---|---|
| Account creation & management | Identity, contact, login details | Contract |
| Payments & withdrawals | Account data, transaction records, verification data | Contract / Legal obligation |
| Security & fraud prevention | IP, device data, account activity | Legal obligation / Legitimate interest |
| Marketing communications | Email, phone number, consent status | Consent / Legitimate interest where allowed |
| Analytics & service improvement | Cookie identifiers, browser and usage data | Consent / Legitimate interest |
| Compliance & legal requests | Identity, account history, support records | Legal obligation |
Cookies and Similar Technologies
Cookies are small data files stored on your device when you visit a website. Similar technologies can include tracking pixels, software development kit signals in mobile environments, and local storage tools that help remember technical or preference-related information. In practice, these tools help us keep the website working properly, recognise returning sessions, improve performance, and measure how users navigate the platform.
We generally use several categories of cookies. Strictly necessary cookies support core functions such as login, security, session continuity, and page delivery. Performance or analytics cookies help us understand traffic patterns and improve speed, layout, and usability. Functional cookies remember choices such as language or display preferences. Marketing or targeting cookies may be used only where relevant and only with user consent.
You can usually manage non-essential cookies through the consent banner or privacy settings panel, and also through your browser settings. Blocking some cookies may reduce site functionality, especially where secure login, saved preferences, or anti-abuse measures depend on them. This section explains, in simple terms, how we use cookies as part of a secure online gaming experience.
Types of cookies we use
| Cookie type | What it does | Example use on Sky Casino | Can you disable it? |
|---|---|---|---|
| Strictly necessary | Supports core site functions | Login session, page security, consent storage | Usually no, if you want the site to function properly |
| Performance/analytics | Measures usage and performance | Understanding page flow and technical issues | Yes |
| Functional | Remembers settings and preferences | Language choice or remembered interface settings | Yes |
| Marketing/targeting | Supports personalised promotions | Consent-based campaign measurement | Yes |
| Security | Helps detect suspicious activity | Abuse prevention and session protection | In limited cases only |
Marketing Communications (Email, SMS and Notifications)
If you choose to receive updates from Sky Casino, you may get marketing messages through email newsletters, promotional offers, mobile or SMS messages where available, and in-account notifications. These messages may relate to product updates, seasonal campaigns, account-based recommendations, or similar communication connected to your use of the service.
We send these messages on the basis of consent and, where local rules allow, in limited cases under legitimate interest for existing customer communications. You remain in control of your preferences. Unsubscribing from marketing does not affect essential service messages such as security alerts, account notices, transaction confirmations, or support responses.
You can usually change your preferences in several ways:
- Update communication settings in your account profile
- Use the unsubscribe link in a marketing email
- Reply with “STOP” or a similar opt-out instruction to SMS messages
- Contact support and ask for preference changes manually
We aim not to overload users with unnecessary messages and review communication frequency on an ongoing basis.
Data Sharing and Transfers
We may share personal data with selected third parties where this is necessary to run the service, meet legal requirements, or protect users and the platform. These recipients may include hosting and infrastructure providers, payment service providers, analytics processors, support tools, and security or fraud-prevention partners.
In some cases, marketing and communication providers may process limited data on our behalf so that we can send consent-based campaigns or manage account communications. These providers act under contractual restrictions and may not use your data for their own unrelated marketing purposes. Sky Casino does not sell personal data to third parties for their independent marketing.
We may also disclose data to regulators, law-enforcement bodies, or other authorities where required by law, or where disclosure is necessary to establish, exercise, or defend legal rights. If data is transferred outside the European Economic Area, we use appropriate safeguards designed to protect personal data, such as recognised contractual protections and controlled processing arrangements.
Who we may share your data with
| Category of recipient | Why data is shared | Typical examples |
|---|---|---|
| IT hosting & infrastructure providers | To run the website and connected systems | Cloud hosting, storage, uptime tools |
| Payment service providers | To process account funding and withdrawals | Payment processors and verification support |
| Marketing & communication partners | To send and manage communications | Email platforms, SMS tools |
| Fraud prevention & security partners | To detect misuse and protect accounts | Security monitoring and risk screening tools |
| Regulators and authorities | To comply with legal obligations | Licensing, compliance, law-enforcement requests |
Data Retention, Security and Your Rights
We keep personal data only for as long as it is needed for the purpose for which it was collected, or for as long as applicable law requires. This means some data may remain on file after account closure where retention is needed for compliance, dispute handling, fraud prevention, or accounting records. Once retention is no longer necessary, data is either securely deleted or anonymised so it can no longer be linked to you.
We use technical and organisational safeguards designed to reduce the risk of unauthorised access, disclosure, alteration, or loss. These measures may include controlled access, secure processes, monitoring, and protective system architecture. No online environment can promise absolute security, so users should also protect their own credentials and avoid sharing login details with others.
Under European-style privacy practice, you may have the following rights:
- To access the personal data we hold about you
- To request correction of inaccurate or incomplete data
- To request deletion where applicable
- To ask for restriction of certain processing
- To object to certain types of processing
- To request data portability where applicable
- To withdraw consent at any time for consent-based processing
For more detailed information about your data rights, please also see our dedicated right to information page.
Children, Age Restrictions and Responsible Use
Sky Casino is intended only for adults who have reached the legal gambling age in their jurisdiction. We do not direct our services or marketing toward minors, and we do not knowingly collect their personal data. If a parent or guardian believes that a child has created an account or submitted personal information, they should contact support so the case can be reviewed and the data removed where appropriate.
We may use age checks, account reviews, and related controls to reduce the risk of underage access. We also encourage responsible use of the platform and support tools that help users keep entertainment within their own limits. If you would like more guidance on safer play, see our responsible gaming information.
How to Contact Us About Privacy and Cookies
If you have questions about privacy, cookie use, access requests, corrections, deletion requests, or consent settings, you can contact Sky Casino through the general support channel. The relevant contact details are available on our support page or contact area.
When you write to us, it helps to describe your request clearly. For example, you can mention whether your question relates to data access, correction, deletion, cookie preferences, or marketing consent. This helps us direct the request to the appropriate team more efficiently.
We aim to respond within a reasonable timeframe and in line with applicable legal requirements.
